Refund Policy

1. Overview

At Unicorn Agency, operated by FlowStack LLC, we are committed to delivering high-quality web design and development services. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our services.

2. Deposit Policy

We require a deposit to commence work on your project. The standard deposit terms are:

• Standard Projects: 50% deposit required before work begins
• Large Projects: May be structured with milestone-based payments
• Rush Projects: May require higher upfront deposits

Deposits are generally non-refundable as they secure your project slot and cover initial planning, research, and design work.

3. Refund Eligibility

Full Refund

A full refund may be issued if:

• You cancel within 48 hours of payment AND before any work has commenced
• We are unable to deliver the services as described in the project proposal
• There is a duplicate or erroneous charge

Partial Refund

A partial refund may be considered if:

• You cancel after work has begun but before significant milestones are completed
• The refund amount will be calculated based on work completed minus the deposit

No Refund

Refunds will not be issued if:

• The project has been completed and approved
• Deliverables have been transferred to you
• You fail to provide necessary materials causing project delays
• You are unresponsive for more than 30 days during the project
• You request changes outside the agreed project scope

4. Cancellation Process

To cancel a project and request a refund:

1. Contact us at admin@unicornagency.net with your cancellation request
2. Include your project details and reason for cancellation
3. We will review your request within 5 business days
4. If approved, refunds will be processed within 10 business days

5. Project Abandonment

If you become unresponsive or abandon the project for more than 30 consecutive days without prior notice, we reserve the right to consider the project cancelled. In such cases, no refund will be issued, and you will be responsible for payment of all work completed up to that point.

6. Revision Requests vs. Refunds

If you are unsatisfied with our work, we encourage you to request revisions before requesting a refund. We are committed to working with you to achieve the desired outcome. Revision requests should be made within the project timeline and within the agreed scope.

7. Subscription and Maintenance Services

For ongoing services such as maintenance plans or subscriptions:

• Monthly subscriptions can be cancelled at any time with no refund for the current billing period
• Annual plans may be eligible for a prorated refund within the first 30 days
• Cancellation takes effect at the end of the current billing cycle

8. Payment Method

Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

9. Disputes

If you believe you are entitled to a refund that has been denied, please contact us to discuss your concerns. We are committed to resolving disputes fairly and professionally. If we cannot reach an agreement, disputes may be resolved through mediation or arbitration.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

11. Contact Us

For refund requests or questions about this policy, please contact us at: